Last updated: 7-22-2026
- Who we are
This policy explains how Lall Ondhia Ltd (“we”, “us”, “our”) collects and uses your personal data. We are the data controller for the data we hold.
- Registered company: Lall Ondhia Ltd, company number 04689359
- Registered office: 10 Station Rd, London E12 5BT.
- Data protection contact: info@lallondhia.com, 0207 680 9337.
We handle your data in line with the UK GDPR and the Data Protection Act 2018.
- The information we collect
- Identity and contact data name, email, phone, address.
- Enquiry data information provided via our website forms (including whether you are a landlord and the nature of your enquiry) or when you contact us.
- Client data financial and tax records, property and rental information, capital gains information, UTR and National Insurance numbers, bank details, and information relating to trusts, estates and beneficiaries where relevant.
- Cross-border data where we advise on UK-India or other cross-border matters, information necessary for that advice.
- Identity verification data documents collected for AML and client due diligence.
- Website and technical data IP address, browser and device information, and cookie data.
Given the nature of our work, we may process data about your family, property holdings, and financial affairs. We may process special category data (for example, in estate-planning matters) only where necessary and with an appropriate lawful basis and safeguards.
- How and why we use your data (lawful bases)
- Responding to enquiries pre-contract steps at your request and our legitimate interests.
- Providing tax, property tax, accountancy and advisory services performance of our contract (the engagement).
- Meeting legal and regulatory obligations including AML, tax obligations and our professional body’s requirements compliance with a legal obligation.
- Running and improving our firm administration and record-keeping our legitimate interests.
- Marketing only with your consent or under legitimate interests, with an easy opt-out.
- Who we share it with
We do not sell your data. We may share it with:
- Other firms within Adroit Accountax Group, under appropriate safeguards.
- HMRC and other UK authorities, and where relevant to cross-border engagements and with an appropriate basis overseas tax authorities or advisers.
- Service providers processing data on our behalf (cloud accounting, IT, hosting, secure document exchange) under contract.
- Professional advisers, regulators and auditors where necessary.
- Successors in a business transfer or reorganisation.
- International transfers
Some of our work (including UK–India matters) may involve transferring data outside the UK. Where it does, we ensure appropriate safeguards are in place an adequacy decision or the ICO’s IDTA/Addendum and will explain this to you in the context of the specific engagement.
- How long we keep it
- Client records and working papers generally [6–7] years after the engagement ends (longer for certain matters such as estates or trusts, where relevant).
- AML / due diligence records 5 years after the business relationship ends.
- Enquiries that don’t become clients [period].
- Marketing data until you opt out.
- Your rights
You have the rights to access, rectification, erasure, restriction, objection, portability, and to withdraw consent where we rely on it. Some rights may be limited where we must retain data by law (for example, AML and tax records). To exercise a right, contact info@lallondhia.com; we respond within one month.
- Complaints
Please contact us first at info@lallondhia.com so we can resolve any concern. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk or 0303 123 1113.
- Cookies
Please see our [Cookie Policy] for details of the cookies our website uses and how to manage them.
- Changes to this policy
We may update this policy from time to time. The current version is always available here, with the “last updated” date shown above.
